We made the mistake of selling hot tub a couple of years ago without having the manpower to provide adequate service which resulted in some negative online reviews. Anyone have suggestions on how to manage these or possible bury them? There are companies that will post positive reviews to cover up the negative, is this dangerous? Our Google and Houzz reviews are fine, its Yelp, etc that are hurt-
November 8, 2009
Leslie - don't do anything fake to try to "bury" the reviews. Instead offer a coupon on YELP and then ask the satisfied customer to post their experience. The coupon will likely draw some number of YELP users which can help you fix the review issue.
You wont need to do anything other than get the YELP user in the door and make them happy. YELP users are likely to give you a good review if they liked your work. 5 good reviews will go a long way to solving your problem.
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