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Renewed Membership, But Dashboard Didn't Update and Registration Emails Were Not Received
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Andrea Arden
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July 13, 2015 - 11:10 pm
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I renewed my BYOB membership tonight and received the PayPal receipt, but my dashboard didn't update (still shows expiring), and I did not receive the three emails listed on the BYOB payment confirmation page.

Thanks,

Andrea

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Carolin
Arizona
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July 13, 2015 - 11:53 pm
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Rick..

Just to chime in on this issue, I also think something may have "gone sideways" with the forum notifications as well, and is in need of your attention. It is not longer possible to receive notification e-mails for any of the forum posts when someone comments on a post you have made. Formerly I was receiving an e-mail notifications, but that is no longer the case. There was nothing I changed on the front end to effect this change.

Also it is still not possible to update a profile. This is the message that shows up --

Profile form could not be found: [Account Settings]
You might try the forum - toolbox - housekeeping admin form and reset the profile tabs and menus and see if that helps

 

I'm sure you do not need any more of this sort of pesky little issues to have to deal with -- but ................ confused

Carolin Benjamin WordPress Design & Consulting

Provide ‘white label’ support to web and advertising agencies that need extra help from time to time -
Also consulting, design & web construction for businesses, non-profits & sole-practitioners

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Pierre Cote
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July 14, 2015 - 12:01 am
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Hi

It is not longer possible to receive notification e-mails for any of the forum posts when someone comments on a post you have made.

Not my experience. I always receive e-mails notifications.

Pierre ( postrophe )

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Carolin
Arizona
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July 14, 2015 - 12:23 am
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Interesting -- notifications stopped coming to me about 4 -5 days ago.

Before they always arrived, and now, nothing.

Carolin Benjamin WordPress Design & Consulting

Provide ‘white label’ support to web and advertising agencies that need extra help from time to time -
Also consulting, design & web construction for businesses, non-profits & sole-practitioners

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Pierre Cote
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July 14, 2015 - 12:50 am
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Hi

Humm... not sure about this, now.

I bet when Rick come back from his extended "Ocean Fishing Trip", he will clarify a few things.

Pierre ( postrophe )

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Keith W Jones
Somerset, UK
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July 14, 2015 - 7:20 am
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I am not receiving notifications.

Keith

Keith W Jones
Make sure you backup before upgrading and making changes.
Best results when one question per thread, link to site, version of WP, Thesis and skin.
http://www.kwjassociates.co.uk - Wordpress 5.1.1 – Thesis 2.8.5 - Focus

 

*** Biggest cause of problems is now the cache, whether it is a plugin, the browser or your host's server. ***
*** Do not edit Skin and Editor CSS - make changes using Custom CSS. ***
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Andrea Arden
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July 14, 2015 - 3:37 pm
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How long has Rick been on an "extended 'Ocean Fishing Trip'"?  I certainly wouldn't deny him a vacation, but he hasn't answered any of my emails since February.  And there's been no response to the forum posts I submitted on April 10 and June 26.

My dashboard still doesn't show my renewal payment, so I assume I won't be able to login here after today.  If that's the case and I don't hear from him, I'll have no choice but to file a complaint with PayPal. 

But I'm open to other suggestions . . .

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Carolin
Arizona
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July 14, 2015 - 4:35 pm
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I honestly do not think that Rick is on an 'extended ocean fishing trip' -- I was in a class he taught on Monday and had an e-mail communication with him today about something.

I suspect the 'extended ocean fishing trip' comment was a joke, as those of us who have followed the recent launch of Agility 3.0 are aware he has been up to his 'ears in alligators' working on things for that skin, and then he apparently had a computer crash a week, or so, ago.

I have no idea why you not have had any replies to anything since Feb. Really no idea, but that does not sound like him at all. Maybe you can try giving him a phone call, leaving a message if he is tied up, and getting things straightened out.

Just speaking as a long time member of his BYOB site, I would trust that he will work out whatever has to be worked out.

Carolin Benjamin WordPress Design & Consulting

Provide ‘white label’ support to web and advertising agencies that need extra help from time to time -
Also consulting, design & web construction for businesses, non-profits & sole-practitioners

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Pierre Cote
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July 14, 2015 - 5:26 pm
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Hi

I suspect the "extended ocean fishing trip" comment was a joke.

Carolin, Of course. :-) and I dont think he fancy "alligators", I know he prefer "ocean fishing trip". Yes, he's up to his ears with A course in professional skin creation for Thesis 2.1  Agility 3.x  and many other things.

He like's a good joke, too. That was my way to stir him. :-)

Pierre ( postrophe )

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Carolin
Arizona
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July 14, 2015 - 5:44 pm
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cool I know -- 'ocean fishing trips' are preferable to 'alligators' any day of the week!  ha ha -

And yes, I am sure he needs a joke or 2, what with all the work he has been doing lately.

Carolin Benjamin WordPress Design & Consulting

Provide ‘white label’ support to web and advertising agencies that need extra help from time to time -
Also consulting, design & web construction for businesses, non-profits & sole-practitioners

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Pierre Cote
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July 14, 2015 - 8:50 pm
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Hi

Carolin, I love you.

Glad to see we share with Rick, the same boat. wink

Pierre ( postrophe )

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Keith W Jones
Somerset, UK
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July 15, 2015 - 3:23 am
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Andrea

I've just emailed Rick, I am sure that we can sort this out. He is not the sort of person who would deliberately let someone down.

Keith

Keith W Jones
Make sure you backup before upgrading and making changes.
Best results when one question per thread, link to site, version of WP, Thesis and skin.
http://www.kwjassociates.co.uk - Wordpress 5.1.1 – Thesis 2.8.5 - Focus

 

*** Biggest cause of problems is now the cache, whether it is a plugin, the browser or your host's server. ***
*** Do not edit Skin and Editor CSS - make changes using Custom CSS. ***
*** Do not edit core files - make changes using custom.php or master.php. ***
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Carolin
Arizona
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July 15, 2015 - 9:34 am
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Andrea

I have also e-mailed Rick about your concerns.

He is definitely not the sort of person who would deliberately let someone down.

I am sure everything can all be sorted out before you feel you need you have to go to PayPal and file a complaint.

 

(But us telling Andrea we have contacted Rick may be something she is not going to see until this gets straightened out.

The other problem here now is that if Andrea's new membership did not click in, it sounds as though from her post, that as of today, her old membership is lapsed and she likely won't be able to get onto this forum to see the messages we are posting, telling her we have reached out via e-mail to Rick.

I tried to look to see if there was any other way to reach her, but could not find any website or contact referenced on her profile.)

Carolin Benjamin WordPress Design & Consulting

Provide ‘white label’ support to web and advertising agencies that need extra help from time to time -
Also consulting, design & web construction for businesses, non-profits & sole-practitioners

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Keith W Jones
Somerset, UK
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July 15, 2015 - 9:52 am
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I've sent Andrea a message on G+

Keith

Keith W Jones
Make sure you backup before upgrading and making changes.
Best results when one question per thread, link to site, version of WP, Thesis and skin.
http://www.kwjassociates.co.uk - Wordpress 5.1.1 – Thesis 2.8.5 - Focus

 

*** Biggest cause of problems is now the cache, whether it is a plugin, the browser or your host's server. ***
*** Do not edit Skin and Editor CSS - make changes using Custom CSS. ***
*** Do not edit core files - make changes using custom.php or master.php. ***
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Carolin
Arizona
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July 15, 2015 - 10:16 am
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Oh good -- I looked and could not find her on Facebook, or any other social media.

Also - I will try and let Rick know that he will want to look into this issue with a chat post to him on this AM Q&A.

Carolin Benjamin WordPress Design & Consulting

Provide ‘white label’ support to web and advertising agencies that need extra help from time to time -
Also consulting, design & web construction for businesses, non-profits & sole-practitioners

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Keith W Jones
Somerset, UK
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July 15, 2015 - 10:22 am
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Andrea's site:

http://mysticcomputing.com/ 

I've also emailed now.

Keith

Keith W Jones
Make sure you backup before upgrading and making changes.
Best results when one question per thread, link to site, version of WP, Thesis and skin.
http://www.kwjassociates.co.uk - Wordpress 5.1.1 – Thesis 2.8.5 - Focus

 

*** Biggest cause of problems is now the cache, whether it is a plugin, the browser or your host's server. ***
*** Do not edit Skin and Editor CSS - make changes using Custom CSS. ***
*** Do not edit core files - make changes using custom.php or master.php. ***
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Rick Anderson
Desert Hot Springs, CA
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November 8, 2009
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July 15, 2015 - 12:09 pm
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Thanks everyone for the heads up on this. The site has stopped sending out emails - I'm working on fixing that today.

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Andrea Arden
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July 11, 2012
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July 16, 2015 - 12:54 pm
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Thank you, everyone, for reaching out!  I really appreciate it.  I was locked out for awhile, but I can login again.

Rick, my dashboard still shows my membership as expired.  If you can fix that at some point, I'll be grateful.

Yes, by choice I'm not very visible on social media.  Luckily, my work comes by word-of-mouth.  I suppose it wouldn't hurt to be busier -- if I ever get over my Facebook paranoia!embarassed

Andrea

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Rick Anderson
Desert Hot Springs, CA
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November 8, 2009
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July 23, 2015 - 2:53 pm
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So it's been a week - does the site still show you as expired?  If you login with a different browser does it say the same thing?

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Keith W Jones
Somerset, UK
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June 22, 2013
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July 25, 2015 - 8:48 am
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I am not getting email notifications through.

Keith

Keith W Jones
Make sure you backup before upgrading and making changes.
Best results when one question per thread, link to site, version of WP, Thesis and skin.
http://www.kwjassociates.co.uk - Wordpress 5.1.1 – Thesis 2.8.5 - Focus

 

*** Biggest cause of problems is now the cache, whether it is a plugin, the browser or your host's server. ***
*** Do not edit Skin and Editor CSS - make changes using Custom CSS. ***
*** Do not edit core files - make changes using custom.php or master.php. ***
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