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Renewed Membership, But Dashboard Didn't Update and Registration Emails Were Not Received

Community Member
Forum Posts: 984
Member Since:
February 14, 2012
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July 25, 2015 - 9:33 am
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Same here -- not getting any e-mail notifications.

And there is still no ability to view one's own profile and edit, or change, anything if desired  - that same error message continues to show up.

Carolin Benjamin WordPress Design & Consulting

Provide ‘white label’ support to web and advertising agencies that need extra help from time to time -
Also consulting, design & web construction for businesses, non-profits & sole-practitioners

Keith W Jones
Somerset, UK

Community Member
Forum Posts: 1441
Member Since:
June 22, 2013
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July 26, 2015 - 12:28 am
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Both have been sorted now.

Notifications and profiles.


Keith W Jones
Make sure you backup before upgrading and making changes.
Best results when one question per thread, link to site, version of WP, Thesis and skin. - Wordpress 5.1.1 – Thesis 2.8.5 - Focus


*** Biggest cause of problems is now the cache, whether it is a plugin, the browser or your host's server. ***
*** Do not edit Skin and Editor CSS - make changes using Custom CSS. ***
*** Do not edit core files - make changes using custom.php or master.php. ***
Andrea Arden
Forum Posts: 20
Member Since:
July 11, 2012
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August 13, 2015 - 12:58 pm
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Rick Anderson said
So it's been a week - does the site still show you as expired?  If you login with a different browser does it say the same thing?

Sorry, Rick, I just saw your question.  Now, the expiration date is blank.  It says, "Dang! your membership expired on      ".  Below is a screenshot.


I was using FireFox, but it's the same with Chrome and Explorer 11.



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Rick Anderson
Desert Hot Springs, CA
Forum Posts: 13637
Member Since:
November 8, 2009
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August 13, 2015 - 1:52 pm
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In order to diagnose this I had to login as you.  Which meant I had to reset your password.  It is currently using your old original password.

However, once I figured out where the bad data was coming from I was able to fix your account.  This is what I see now.

8-13-2015-1-50-00-PM.pngImage Enlarger

I'm sorry about the hassle with this.  

Would you call me at the number below?  I want to talk to you about Genesis.

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