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Lesson Videos Down? BYOB Error message
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John Newport
Louisiana
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January 30, 2013 - 7:47 pm
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This is probably the wrong area, but I don't see a customer support page or "webmaster" area. So I apologize ahead of time.

I've been working on through three different lessons. Most currently "How to build a responsive site using Thesis 2 - Lesson 9 - Part 3". I finished part 2 and then tried to watch part 3 and got an error that the flash plugin crashed. I tried reloading the page got the same error. I decided to skip it and tried part 4 - same error. I went over to "Building a member site" and got the same error there.

I'm using a Mac which doesn't play well with flash but thought that may be the issue. I (grudgingly) downloaded flash to see if that would correct the error - it was a no-go as the same error came up "Flash plug-in crashed try reloading page".

I'm using firefox 18 a Mac with OSX 10.7. I could use Safari, Chrome, Opera or Maxthon4 but I think this is a WPserver error and not a problem with my system.

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Carolin
Arizona
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January 30, 2013 - 10:05 pm
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John ... for what it is worth, I have been watching a number of the BYOB videos this evening and not had any problems at all. They have loaded up like a champ. I am on a PC and have been using Foxfire.

Carolin Benjamin WordPress Design & Consulting

Provide ‘white label’ support to web and advertising agencies that need extra help from time to time -
Also consulting, design & web construction for businesses, non-profits & sole-practitioners

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John Newport
Louisiana
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January 31, 2013 - 12:28 am
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I'm still getting a "Shockwave Flash Plugin Crash" or "Shockwave Flash Has Crashed" error, message dependent on browser used.

I didn't have the error earlier. There was a little slow down earlier in the day about 5am (6am eastern). That's expected though because servers come under heavy usage with site updates and early morning emails. It wasn't localized to BYOB but also had an effect on my own WPsite and another site WPsite I was accessing on a laptop. Around 7am everything returned to normal without further incident. I took a break about 1pm to 8pm and was able to get through half a video lesson at 8pm. When I backed it up by 30 seconds and the video started to refresh that's when I got the error. 

I went to a completely different lesson area and get the same errors. I double checked my OS and it's up to date. I removed the Adobe Flash from my system that I installed earlier (it wasn't installed previously anyway) and still didn't work.

I switched from Firefox to Maxthon(html5 cloud browser with auto video converter) and I still get the crash. I went to a flash video test site (chemgapedia.de) and those video's played without problem.

Since the message says "plug-in" and Mac doesn't natively have plug-ins, but WP does I am thinking this is a WP site/plug-in issue.

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Brian Tozer

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January 31, 2013 - 3:10 am
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What URL would you like me to test and see if I can access it OK?

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John Newport
Louisiana
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January 31, 2013 - 3:11 am
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Okay, got it fixed.smile It turns out it was my system and an outdated browser.

Chrome was causing the problem. I never use it except to check on how a site looks in it every once in a blue moon.

Had to do a lot of investigating on this one (9 hours worth). Went to adobe and got the shockwave and flash uninstallers. Ran those and then went into the system library (similar to windows registry), cleaned out all orphan files and permanently deleted them (overwrite deleted files). Shut down and restart system. Didn't fix the problem.cry

Back to scanning my system with anything related to adobe or macromedia. Found lots of orphaned files and deleted all of them off my system. An hour and half later (why can't these people do like other mac folk and just delete everything with a click) I shut down, restart, and it doesn't work.yell

Go back to adobe and find a small area of their site (kb2.adobe.com) which will auto scan my system. It dynamically pulls system, flash type, and where it's located. Turns out Chrome has the file. Since chrome is not updated it's flash system is really outdated, but not before injecting it's file into all of my other browsers.yell

Delete chrome, clean house, and now all of my browsers work and so do the video's.smile

So --- 9 hours later I can now pick up where I left off.

Chrome free.bravo

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John Newport
Louisiana
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January 31, 2013 - 3:22 am
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Thanks Brian,

But I got it fixed. I've been using this computer for over 7 years and never even had a hic-up out of it. I know, I was overdue.

It didn't make sense though. Why would flash video's play on one site, but not this one? Why could I pull video in some areas, but not others, and it was the same result across different browsers?

It just didn't make sense. Everything pointed a problem with BYOBwebsite and that wasn't the case. If I hadn't really investigated lots of people would have been on a wild goose chase looking for a problem that didn't exist.

Bad chrome – doesn't play nice.

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Brian Tozer

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January 31, 2013 - 3:42 am
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You are welcome.

Thanks for all the detailed feedback.

Good luck from here on.

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John Newport
Louisiana
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January 31, 2013 - 4:09 am
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Not a problem. If it happened once it can happen again to someone else.

Mac's are finicky with certain items. Flash, according to Apple, causes about 90% of all trouble calls and OS failures.

So, if it happens in the future to another user who happens to be using a mac and chrome, have them look at removing flash, then at removing chrome.

While firefox is a good alternative, Maxthon is a cloud based browser and currently the top HTML5 browser. All video and audio is converted in real time to the computers native OS playback features. So, if someone is having browser problems this could be an answer for them.

I'm currently using Maxthon and just finished the video lesson I tried to watch yesterday.

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Rick Anderson
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January 31, 2013 - 4:38 am
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I'm glad you got it worked out.  We do have a spot for this type of issue.  I've moved it to the Site Support forum

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