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Problem viewing video on iPad safari
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Felix
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March 12, 2011 - 8:46 am
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Hi Rick,

I'm unable to view the video on my iPad, I'm not sure if this has anything to do with media type of the video or connectivity issue. I would suggest if you can add a download option for viewers to stream down the video and play back after download, this will help ease real time viewing of the video due to slow connectivity.

I understand how painful having to wait a long time just to view a short video clip due to streaming issue. Really hope this can improve soon.

Regards,
felix

Best Regards,

Felix

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Rick Anderson
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March 12, 2011 - 8:58 am
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Felix- unfortunately the videos won't currently play in the iPad because they are all flash based.  Interestingly enough I spent the better part of the morning finding code to add to this site so that I can determine if the viewer is using an iPad, iPhone or other mobile device.  The next step will be to reproduce all of the files in a format that can be watched with these devices and adding those files to the site.

I will also be adding language that automatically switches the video format for these devices.  Unfortunately it will take a while.

In the mean time - if you are having problems with particular videos, let me know which ones they are and I'll send you a download link.

I do have a plan to make them all available via download, but I haven't accomplished that yet.

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Rick Anderson
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March 12, 2011 - 8:59 am
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I forgot to say that one other thing I'm doing is moving all new videos to Amazon S3 Cloudfront, which should also help in video streaming from outside of North America.

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Felix
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March 13, 2011 - 6:01 am
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Hi Rick,

I know being an enthusiastic coach like you, you must have taken actions behind the scenes to make things run smoother, I think mp4 format media could be a more portable media type that runs well on Windows or Mac-based computers and even the iphone, ipad or ipod touch.

 

No worry to send me the download link though.

 

For the time being I will switch back to use my notebook to watch the video.

 

Have a nice day and keep up your good works!

Best Regards,

Felix

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Rick Anderson
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March 13, 2011 - 7:36 am
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And in this case, the problem isn't the format.  The problem is the player.  All of my videos are MP4s, however the players I use are flash based.  I've considered moving to HTML5 with a flash fallback but my knowledge of the technology is still insufficient to that task.  Then add to that the different video sizes that work on different devices, and it becomes complicated.

In any case, the site is in the process of becoming more "internationalized" (videos hosted in the cloudfront outside of the US) and more mobile friendly.

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Felix
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March 14, 2011 - 8:29 am
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I hope the move will really help to stream the video faster.

Best Regards,

Felix

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Felix
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March 14, 2011 - 8:35 am
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Please provide a download link for all the video tutorial, this will help greatly, especially for slow streaming related issue. Thanks.

Best Regards,

Felix

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Rick Anderson
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March 14, 2011 - 10:35 am
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Actually I don't yet have a single "download link".  However – we'll start working on it.  Is there a place in particular that you'd like me to start?

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Rick Anderson
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March 14, 2011 - 11:09 am
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I'm setting up a test page for the downloads - https://www.byobwebsite.com/1-admin-pages/secure-download/

Let's test it and see if it works.  Warning - the video download files are quite large.

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Brian Tozer

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March 14, 2011 - 1:14 pm
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Reporting that the download came in at 350KB/Sec which is a very good speed in my experience.

Of course this is a function of many local and global variables present at this particular time, but I felt that the report was worth having as a comparison for others.

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Rick Anderson
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March 14, 2011 - 1:58 pm
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The file is also being hosted in Amazon Cloudfront which will set up a node Asia/Oceana which should speed up access dow nunder.

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Felix
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March 14, 2011 - 9:37 pm
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Hi Rick,

Having "watched" a lot of videos and the different ways that webmasters had presented their videos on their pages; in my opinion, I will prefer ones with a video download link: watch once the complete video has been downloaded to avoid choppy video.

I beleive if there are two options below your video tutorial window to allow users a choice of "Watch Now" or "Download Video", that will be optimum [in my 2-cent opinion : )  ]. As mentioned, I will usually click the "Download Video" link to stream down the video and watch later, I find this the best way to counter the choppy video experience due to slow link.

Eventhough I'm using a high-speed wireless broadband service at home, streaming is still subject to upstream networks connectivity.

I believe the "Dlownload Video" links will definitely help a lot of users of your training video who experienced choppy video while watching it real time.

I really hope to see this improvement soon.

 

wink

Best Regards,

Felix

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Felix
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March 14, 2011 - 9:47 pm
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Hi Rick,

The Asia/Oceania node setup at Amazon will help, I tested your two given links, I didn't encounter problems watching them real time (not choppy),  against, this is because at this time of the day when I watched them (in Singapore time early afternoon between 12PM – 2PM), the broadband network in my area is not really congested.

I will probably test your links again this evening to see if I encounter choppy video when my local network load is higher.

Best Regards,

Felix

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Rick Anderson
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March 15, 2011 - 5:59 am
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We'll be working on this.  Now, with well over 300 videos it will take some time.  Is there a place in our catalog where you would like us to start?

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Felix
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March 16, 2011 - 8:09 pm
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Hi Rick, 

I think may be "Intermediate Video Section" should go first, really not sure how many others like me encoutered this problem with your videos, I guess may be those located in Asia and also depends on their type of connectivity, I believe mine is a typical type of connection in Singapore. 

Thanks.

Best Regards,

Felix

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Felix
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March 17, 2011 - 4:55 am
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Hi Rick,

 

I tested your home page video links (testimonial videos) during my local busy hours in the evening, the video streaming was smooth.

 

Thanks.

Best Regards,

Felix

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