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Troubleshooting

How to Remove Unwanted Ads from Your Website

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In this session we show how to remove unwanted ads from your website caused by the malwares in the browser. We show how to disable some extensions that caused the problem and uninstall them in the control panel to avoid letting them reinstall themselves. Member: Okay what happens is this is somehow... I'm running a

How to Fix a WP Site that is Totally Screwed Up! – Part 10 – Recap – Summary of the Troubleshooting Process

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Where does the problem lie? Is the problem due to the browser, you check that to see whether or not it exists in a variety of browsers and those kinds of errors that we were seeing that clearly are not browser related errors, that's a server generated error. Is the problem due to a plugin?

How to Fix a WP Site that is Totally Screwed Up! – Part 9 – Identify and Replace Offending Template Elements

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I think this is where we were so we're kind of all the way back to the very beginning where we started trying to solve this problem. So we're going to leave it right here and come over to header area. We were having a problem with 800 and 500 and this is tablet portrait

How to Fix a WP Site that is Totally Screwed Up! – Part 8 – Restore Broken Skin Settings

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Next what we're going to do is we're going to install that skin again and see if we can export its settings first. We may be able to export its settings so we'll do that again. We'll choose the skin, we'll go back to agility_nude this time because I would like to try and recover

How to Fix a WP Site that is Totally Screwed Up! – Part 7 – Try to Replicate the Problem in a New Skin

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Let's activate the skin for a moment, it's really misbehaving. So then let's activate Classic Responsive. Refresh it, okay. So Classic Responsive is working just fine and let's try something else. Something that's not on my list of things to try but we're going to try a different skin. We are going to try the

How to Fix a WP Site that is Totally Screwed Up! – Part 6 – Install a Clean Copy of the Skin

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So let’s get back to solving this. I’m going to recap the steps that we have taken so far in resolving this screwed up WordPress site. We went through all the plugins and ended up deactivating them and solved a variety of little plugin issues that existed. But those didn't solve the problem on the

How to Fix a WP Site that is Totally Screwed Up! – Part 5 – Resolve Permission Issues & Install a Clean Copy of Thesis

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Now that we’ve done some troubleshooting with Thesis 2.1 it’s time to resolve permissions issues on this WordPress website.Rick: Okay, here's my suggestion because what we've done here is sort of just the basic level of problem solving and what I need you to do is get to your host and make sure that they

How to Fix a WP Site that is Totally Screwed Up! – Part 4 – Troubleshoot Thesis 2.1

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So we’ve deactivated plugins and deleted caching files and now it’s time to move on to troubleshooting any issues with the theme, Thesis 2.1. Rick: Go to Appearance and Themes. Peter: So about 10 minutes ago I got an email from my host saying they've moved into the home directory because it was starting to

How to Fix a WP Site that is Totally Screwed Up! – Part 3 – Deactivate Plugins

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Now that we’ve talked about the 4 main places serious problems can exist in WordPress website, we’re going to go through the steps to check each of those areas on the site. Rick: Okay so go ahead and open up a browser and go to your cPanel. Peter: Are you seeing that now? Rick: Yes.

How to Fix a WP Site that is Totally Screwed Up! – Part 2 – Identify where the Problem Lies

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Now, you have to begin this process of fixing a screwed up WordPress website by attempting to identify where the problem lies. And in a WordPress website you have 4 places. You actually have a 5th place but the chances are you can't get to the 5th place which is a problem with your server

How to Fix a WordPress Site that is Totally Screwed Up!

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This seminar walks you through the process of troubleshooting a live site that has fundamental failures in part of the site. This series is applicable to anyone who needs to problem solve a serious error on their site that is preventing it from working properly. The theme on this site is Thesis but the principles apply to any theme and the take away is learning a systematic way of troubleshooting serious problems.