Now that we’ve gone through the process of moving a site to WPEngine and discussing its merits I want to give you some observations on things that aren’t perfect. It’s not all a bed of roses.
What really made WPEngine work for me is this ability to move the staging server quickly and backup quickly and restore quickly and securely do all of that. I have sort of two complaints/observations.
Critique 1: Advanced Support Takes Time to Get
The first complaint really comes from the fact that I am not a typical website owner so I never ask for support unless it’s really beyond my ability and I have usually tried to fix the problem myself before I ask somebody for help. So when I have contacted them I’ve had very difficult questions especially when I was in the process of trying to fix Wishlist Member and SimplePress.
I had very complex questions that the first line of support couldn’t really answer. And just like the other hosting companies, the first line of support is the kind of person who can answer the typical WordPress users questions. That meant I had to persist through a couple levels of technical support before I was really able to get my question answered and that irritated me at the time.
Critique 2: Automatic Disabling of Revisions
The other thing is that automatically they disable revisions. So if you’re the kind of person who relies on revisions when you are working then you need to go into your wp-config file and reactivate revisions because their automatic installation disables revisions. They’ll let you reactivate so it’s not impossible but they do automatically disable.
How I Judge a Hosting Company
If you search for WPEngine reviews you’ll probably find a handful of people who have expressed their dissatisfaction with various things but I can say that I’ve been managing a very complex and resource intensive site for 5 years and I’ve never been as happy with a hosting solution as I am right now.
I’ve spent a lot more money on hosting than I’m spending now. However, money really isn’t an the most important factor in hosting for me. If all things are equal I’d take the lower price but I don’t make a hosting decision based on money, I make the decision based on what I said earlier which is that my site is mission critical.
That means that my site being up all the time and performing properly all the time is what matters most to me and if I had to pay $1000 a month on hosting in order for that to be accomplished I would do it so it’s just an added bonus that it only cost me $165.