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Troubleshooting

How to Troubleshoot a Broken Site in Genesis with the Agency Theme

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In this session we demonstrate how to troubleshoot a broken site in Genesis with the Agency theme where there are no body classes assigned to the body tag. We update WordPress and Genesis but the body classes still do not exist and schedule a separate seminar to further explain how to troubleshoot this problem. Leah:

How to Remove Unwanted Ads from Your Website

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In this session we show how to remove unwanted ads from your website caused by the malwares in the browser. We show how to disable some extensions that caused the problem and uninstall them in the control panel to avoid letting them reinstall themselves. Member: Okay what happens is this is somehow... I'm running a

How to Fix a WP Site that is Totally Screwed Up! – Part 10 – Recap – Summary of the Troubleshooting Process

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Where does the problem lie? Is the problem due to the browser, you check that to see whether or not it exists in a variety of browsers and those kinds of errors that we were seeing that clearly are not browser related errors, that's a server generated error. Is the problem due to a plugin?

How to Fix a WP Site that is Totally Screwed Up! – Part 9 – Identify and Replace Offending Template Elements

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I think this is where we were so we're kind of all the way back to the very beginning where we started trying to solve this problem. So we're going to leave it right here and come over to header area. We were having a problem with 800 and 500 and this is tablet portrait

How to Fix a WP Site that is Totally Screwed Up! – Part 8 – Restore Broken Skin Settings

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Next what we're going to do is we're going to install that skin again and see if we can export its settings first. We may be able to export its settings so we'll do that again. We'll choose the skin, we'll go back to agility_nude this time because I would like to try and recover

How to Fix a WP Site that is Totally Screwed Up! – Part 7 – Try to Replicate the Problem in a New Skin

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Let's activate the skin for a moment, it's really misbehaving. So then let's activate Classic Responsive. Refresh it, okay. So Classic Responsive is working just fine and let's try something else. Something that's not on my list of things to try but we're going to try a different skin. We are going to try the

How to Fix a WP Site that is Totally Screwed Up! – Part 3 – Deactivate Plugins

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Now that we’ve talked about the 4 main places serious problems can exist in WordPress website, we’re going to go through the steps to check each of those areas on the site. Rick: Okay so go ahead and open up a browser and go to your cPanel. Peter: Are you seeing that now? Rick: Yes.

How to Fix a WP Site that is Totally Screwed Up! – Part 2 – Identify where the Problem Lies

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Now, you have to begin this process of fixing a screwed up WordPress website by attempting to identify where the problem lies. And in a WordPress website you have 4 places. You actually have a 5th place but the chances are you can't get to the 5th place which is a problem with your server

How to Fix a WordPress Site that is Totally Screwed Up!

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This seminar walks you through the process of troubleshooting a live site that has fundamental failures in part of the site. This series is applicable to anyone who needs to problem solve a serious error on their site that is preventing it from working properly. The theme on this site is Thesis but the principles apply to any theme and the take away is learning a systematic way of troubleshooting serious problems.

Troubleshooting 2 Column Teasers in Thesis 2

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In this session we troubleshoot 2 column teasers in Thesis 2 where the previous and next post links aren’t working properly. We assign the number of posts to show to make all the posts look the same. We make sure that the previous page and next page are working to accommodate pagination and we also

What to Do When it Appears as if Thesis has Gone into an Endless Loop

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In this session we discuss what to do when it appears as if Thesis has gone into an endless loop. The infinite loop usually exists when we are working on a local server rather than on a live server so it is important to restart and see if it resolves. Member:  Yeah, I was going

Troubleshooting Styling Issues with the Full Width Backgrounds and Thesis Nav Menu Plugins

In this session we troubleshoot styling issues with the Full Width Backgrounds and Thesis Nav Menu plugins. We have to create a background image instead of using a background color in order to use the plugins together and not specify a height to the header area so that it can accommodate everything that’s in it.

Troubleshooting a Broken Thesis Upgrade

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In this session, we show how to troubleshoot a broken thesis upgrade. In this example when a plugin activation is attemped, the admin panel is knocked out. After an upgrade from thesis 1.8 to thesis 1.8.2 it continued not to work correctly. Rick: Okay so the next thing we’re going to then, in the absence

Troubleshooting Thesis Installation Errors – Part 5 – Replace New Database with Backup

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In this session, we are going to get rid of the new database and replace it with the backup database of the old site. Now the Thesis Menu is showing up and the site is back to normal, problem solved!

An Example of Troubleshooting a Java Script Error

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This is an example of where I troubleshoot a java script error that a member is having on her site. We identify the characteristics of the error and then search the java script for those characteristics until we locate the source of the problem. The value of this video is in watching the process of